Office Policies

Appointments

Appointments are seen by appointment time, not by the arrival time. If you are sick, please call our office as early in the morning as possible, we will make every effort to see you that day. However, please remember that we must try to work you in with all of the patients that have previously scheduled appointments and you may experience a longer than normal wait. All regularly schedule appointments will be taken before you. Please do not just walk in and expect to be seen. You may make the trip only to find that we do not have a doctor in the office. There are multiple providers seeing patients during regular office hours. NOSHOW - patients will be responsible for a no-show fee. The office also requires a patient to notify us of any cancellation within 24 hours prior to the appointment or the patient will be responsible for a non-cancellation fee.

To cancel or reschedule please call, 770.515.2044 (Stockbridge), 770.692.9501 (Fayetteville) or 770.996.6699.

Insurance

Insurance will be filed on all verified policies. Since many insurance benefits change frequently, we ask that you present your current insurance card at each visit. Failure to give the proper insurance information may result in the patient being responsible for the entire visit. You are responsible for knowing your insurance benefits and following them. If your insurance company requires you to have a referral to see us, you are responsible for obtaining that referral. Our office will try to remind and assist you, but ultimately it is your responsibility.

I understand that it is my responsibility to pay my co-pay, co-insurance, deductible, and/ or all other balances deemed patient responsibility at the time of service. We accept VISA, MASTERCARD, DISCOVER, PERSONAL CHECKS, and CASH. Please make sure you have one of these with you at each visit.

Financial Responsibility

Financial responsibility is the patient’s, parent of a minor and / or the legal guardian. Pulmonary and Sleep Medicine Associates wants to give our patient’s the very best care possible. We do not want our patients to go without medical care due to financial reason. If you feel cannot pay for the medical care, you may call our Patient Account Reps prior to a visits and they will be happy to discuss payment options with you.

Check Return Policy

Check return policy, we understand that from time to time everyone makes mistakes. Due to the fact that the bank is now accessing a fee on us for each returned check; we must pass that fee on to you. In the event your check in returned to us, our Patient Account Rep will call you and a $25.00 fee will be added to your account. If it a second check is returned, you will be asked for credit card or cash payments only.

Prescriptions

Prescription Refills will not be authorized after hours. Have the pharmacy call our office if a refill is required. They have all the information we need to assure that proper medication is prescribed. Do not go to the pharmacy and have them call us wanting the immediate approval. Only your doctor can approved your refills and he/she may not be in the office or may be with a patient. Call your pharmacy before you run out of your medication.

Physician Assistants

Physician Assistants are used in daily patient care at Pulmonary and Sleep Medicine Associates. The PA’s are supervised by physicians and are here to help provide our patients with the best possible patient care.

General

If you have placed a call for one of the physicians to contact you after hours please, deactivate your Caller ID Block.

The physicians at PSMA cover for one another for hospital patients. The physician you normally see in the office or that admitted you to the hospital may not be same.

All lab test results will communicated to you once the physician has reviewed them. This process may take up to two weeks.

Thank you in advance for adhering to PSMA’s office policies.

Pulmonology is classified as a subspecialty of Internal Medicine. A pulmonologist is a physician who is trained and acquired specialized knowledge and skill in the diagnosing and treating of lung disorders.
 
Sleep Medicine is a rapidly growing specialty which treats disorders related to sleep. Including sleep apnea, hypersomnia, insomnia, parasomnia, nocturnal epilepsy and circadian rhythm disorders.
People with life threatening injuries and illnesses need critical care. Critical care involves close, constant attention by a team of specially-trained health professionals. It usually takes place in an intensive care unit.
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